Above, our most popular specialty, sea salt soaps. TOP TO BOTTOM: Pink Sand, Dead Sea Mud, Marrakesh, Simply Salt, and our best-selling Sea Salt Soap.
What's your turnaround time?
I will usually ship your order the same day or by the next business day and shipping confirmation for domestic US orders is sent automatically when I print your shipping label. If you have concerns, feel free to contact me by email and I will assist you. International orders sent by USPS 1st class mail do not come with tracking but there will be a Customs Declaration number that accompanies your order.
How does shipping work in the U.S?
I use USPS priority mail with delivery confirmation for most packages, and charge a flat rate of $7 on domestic US orders. Small orders like a few samples or a single tub of shaving soap are sent in a padded mailer by First Class with tracking for $4.00 if you use the "Buy Now" button on the Samples page. There is free USPS shipping on all domestic orders over $75 (UPS and FEDEX delivery service are not included in this offer). Requests for alternative carriers like FedEx and UPS will be honored, but the customer must pay the full price of shipping.
Do you ship internationally?
Yes. I use the USPS (United States Postal Service) but please be aware that 1st class International Mail (the most economical way to send packages) DOES NOT include tracking. International packages will have a Customs Declaration form number, which in some places can be used to see if the package has entered the country, but it does not provide dependable tracking. If you require tracking on your package, there are services like Priority that are more expensive, but also faster.
All international orders placed online will be subsequently charged for actual shipping costs. My shopping cart does not calculate postage on international orders. When I receive an order, I pack and weigh it to determine exact postage, and then send a second invoice for the shipping charge. As soon as that is paid, the package will be sent.
As of January 29, 2020, a single refill puck, tub of soap, or up to three sets of samples costs $12.25 to ship to Canada and $14.50 to most other countries. A box weighing between 8.1 ounces and 2 pounds costs $20.75 to Canada, and $24.50 elsewhere. A two-pound box can contain up to six refill pucks, or three tubs of soap and one refill puck, or many other combinations of products. The packaging material also counts towards the weight allowance, but I try to eliminate unnecessary excess weight. Over two pounds, the price increases with every additional pound. It costs less, per item, to ship more things at one time. To see what shipping to your country will cost, please go to https://postcalc.usps.com/
If you prefer to pay all at once, you may place your order by email and I will send you a single invoice that will include shipping charges. Insurance, special handling or tracking can be added for an additional charge, if desired. Applicable customs fees are the responsibility of the customer, and Mystic Water Soap is not responsible for packages that are delayed in Customs. Some countries have very lengthy Customs procedures, so please be patient while waiting for your shipment.
I cannot send the package unless the shipping is paid. I will try to contact you by email, and send Paypal reminders, but if the shipping is not paid within a week and emails go unanswered, I will issue a refund and cancel the order.
Note: Please do not place orders or customer service requests on my Facebook page, they will not be processed. All orders must be placed through one of my websites or by email to firstname.lastname@example.org
What about sales tax?
Maryland residents will be charged 6% sales tax on their orders. In accordance with state law, this includes application of sales tax to shipping and handling charges.
Other than here on this website, where can I find you?
During the Covid-19 emergency, we are not attending our usual farmer's markets in the Maryland suburbs of Washington, D.C., until further notice. There is no available information about festivals and holiday markets in the MD-VA-DC area at this time. As our calendar for 2020 takes shape, we'll post it here.
What is your return policy?
We encourage you to try samples and ask questions before placing an order, to be sure that you like the various scents and are satisfied with the product. Because of the nature of our product, our policy is to not accept returns or give refunds unless we have sent you the wrong item by mistake. I will do my best to resolve problems with orders on a case-by-case basis; please contact Michelle at email@example.com
What if something is out of stock?
That's why it's important that the email address listed on your order is correct. I will try to contact you and offer a refund or see if you have an alternate choice. If I cannot reach you within a reasonable time, I will refund the cost of the out-of-stock item and send the rest of the order. I do not back order products.
Are you on Facebook or Twitter?
Yes, you can friend or follow us on Facebook and Twitter. This is the best way to know of last-minute decisions on where we will be when during market season. We also very much appreciate when our customers post product reviews!